Privacy Notice

II. Purposes for which your personal data will be processed:

We will process your personal data for the following purposes:

Potential Clients and Customers:

(i) make offers about our products and/or services; (ii) sell you and provide telecommunications services; (iii) comply with legal obligations such as billing, accounting and consumption; (iv) attend any request you may make; (v) invite you to events to ensure our business activity; (vi) ensure the satisfaction of our customers; (vii) send relevant information about our products and services; (viii) measure the effectiveness of our advertising actions; (ix) conduct satisfaction surveys; (x) investigate fraud or protect our operations and users; (xi) send commercial communications related to our services, based on a commercial profile developed from your consumption habits, use of our services and navigation on our website; (xii) record through CCTV in the venues where it is available; (xiii) visit our offices.

Processing for human resources management:

(i) Development of personnel selection processes. (ii) Hiring of personnel. (iii) Payment of payroll. (iv) Training. (v) Application of the collective bargaining agreement. (vi) Management, planning and organization of work. (vii) Equality and safety in the workplace. (viii) Exercise and enjoyment of vacations. (ix) Termination of the labor relationship and all those necessary for corporate control.

Video surveillance:

(i) To ensure the safety of the facility or people. (ii) To ensure the correct performance of tasks in the work environment.

Suppliers:

If during the provision of the service the provider exchanges additional data to those referred to in article 5, section III of the Regulation of the Federal Law for the Protection of Personal Data in Possession of Individuals (“RLFPDPPP”). The SUPPLIER that delivers the data to FIBRATEL ALL CONECTED shall comply with the duty to inform its employees and/or collaborators and/or subcontractors and/or other personal data owners, indicating that such data will be transferred to the other party for the management of the contract based on the provisions of section IV of article 10 of the Federal Law for the Protection of Personal Data in Possession of Individuals (“LFPDPPP”).

The data will be processed only for the following purposes:

(i) To manage the commercial, supply, cooperation and, in general, business relationship; (ii) To verify and control the processes and the quality of the service provided by the Supplier; (iii) To comply with tax regulations or for other legal reasons, which involve the exploration of databases and the request for information.

III. Data we collect

• Identifying information: name, surname, INE, RFC, address, telephone, e-mail, photographs or voice audios.
• Economic-financial: bank details.
• Commercial: activities or businesses, commercial licenses, subscriptions to publications or media, artistic, literary, scientific or technical creations.
• IP address: the IP address is a set of numbers that logically and hierarchically identifies a network interface of a device, and can therefore be an identifying data for geolocation purposes.
• Device identifiers: device type, operating system type and version, unique device identifier, browser, browser language, domain and other system data, and platform types.

IV. Legitimation

The legal basis that legitimizes the indicated treatments is the express consent, which may be expressed verbally, in writing, by electronic, optical or any other means or technology, or by unequivocal signs. It will be understood that the owner tacitly consents to the processing of his/her data, when having made this privacy notice available to him/her, he/she does not express his/her opposition.

In cases where sensitive personal data is processed, FIBRATEL ALL CONECTED will obtain the express written consent of the owner, using authentication mechanisms that allow subsequent consultation.

Likewise, FIBRATEL ALL CONECTED carries out treatments in which consent is not necessary when it is framed in the following assumptions:

• When provided for in a Law.
• The data is contained in publicly available sources.
• Personal data are subject to a prior dissociation procedure.
• Have the purpose of fulfilling obligations arising from a legal relationship between the holder and FIBRATEL ALL CONECTED.
• An emergency situation exists that could potentially harm an individual’s person or property.
• Are indispensable for medical care, prevention, diagnosis, the provision of health care, medical treatment or the management of health services, as long as the holder is not in a position to give consent.
• A resolution is issued by a competent authority.

V. Data retention period

We only keep the personal data of the owners to the extent that we need them in order to use them according to the purpose for which they were collected, and according to the legal basis for the treatment of this. Once they are no longer necessary for the fulfillment of the purposes foreseen by the privacy notice and the applicable legal provisions, they are cancelled.

The personal data provided will be kept as long as you do not exercise the right of cancellation, opposition to the processing of your data, or revocation of consent, or when FIBRATEL ALL CONECTED considers that they are no longer necessary to develop commercial actions, either because they are not relevant, correct or outdated.

In any case, FIBRATEL ALL CONECTED reserves the right to keep the data duly blocked, without giving it any use, until the legal or contractual prescription period, while they may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual liability from its treatment, which must be attended and for which its recovery is necessary. The cancellation of personal data will give rise to a blocking period after which the data will be deleted.

VI. Transfer of personal data

We inform you that personal data may be transferred, without legally required consent, to the following natural or legal persons:

• Authorities to which FIBRATEL ALL CONECTED must communicate your personal information by virtue of a law, in order to comply with the corresponding regulations, as well as for the recognition or exercise of any right.
• Individuals or legal entities with whom we have a contract signed or to be signed, which is in your interest, with the purpose of granting you benefits.
• In the event of any of the transfers contemplated in Article 37 of the LFPDPPP.

If you do not express your refusal for us to carry out these transfers, or any of them, we will understand that you have given us your consent. You can object to the treatment from this moment by sending an email to info@fibratel.com

VII. Data Processor