soluciones de voz | solutions | eng

Solutions
Voice Solutions

The new technologies offer a continuous advance in the areas of voice and data, where Fibratel is a leader in design, development and maintenance of solutions.

We offer innovative solutions for the migration of IP telephony, telephone switchboards and voice and data convergence, which give them more productivity. This includes:

• ALCATEL-LUCENT with the platforms OXO (OmniPCX Office), OXE (OmniPCX Enterprise) and the communication system BiCS (Business Integrated Communication Solution)
• CISCO with the platform CUCM – Cisco Unified Communication Manager (Call Manager )
• ERICSSON-AASTRA with the communication systems BusinessPhone BP50, BP128i, BP250, and the corporate systems MD-110 and MX-ONE

We have also developed a complete portfolio of application solutions for telephony platforms, including in particular:

Unified communication
Collaboration applications
Intelligent routing
Timing and billing of conversations
Interactive voice response systems (IVR)
Voice box
Integrated/unified messaging
Instant messaging
Automatic operators
Administration of Contact Centre
Voice recording

The success of a voice or data solution requires an experienced and specialised provider. Thanks to a continuous training process and ongoing updates, Fibratel holds certificates of the most important producers in the market with which we work:

- Alcatel-Lucent
- Cisco
- Aastra (Ericsson)
- Mitel
- etc.

Fibratel will assist you in preparing your corporate scenario, advise you of specific advantages and prepare a plan to implement the solution that ensures the fulfilment of the objectives.