maintenance services | solutions | eng

Solutions
Maintenance Services

Once your new solution has been implemented, our collaboration still goes further: we are still at your disposal to guarantee the continuous effective functioning of your solution.

For the most important partners of the sector, Fibratel can rely on a personal technician who is fully certified, qualified and authorised.

Fibratel offers various types of maintenance service. Tell us what your needs are and we will design a personalised maintenance service that suits your needs.

From different maintenance programs you can choose the one that suits your communication solution best; or you can include different communication solutions in one maintenance program: “Global Maintenance Service”.

We offer the possibility to include different solution in the same Maintenance Service, such as: IP Telephony, Networking, Structured Cabling, Electrical Installation, etc.

We have prepared different maintenance programs to be able to adapt ourselves to the need of every specific client:

Platinum Maintenance Service
Gold Maintenance Service
Silver Maintenance Service
Standard Maintenance Service
Service Packages by the Hour for Programmed Actions
Service Packages by the Hour with Guaranteed RT (Response Time)
Global Maintenance Service

Fibratel offers:

Different coverage and response times
From Monday to Friday and 8 hours per day, or up to 365 days and 24 hours per day
Supervision and continuous control
Detection of incidents in advance
Peace of mind for your communication
And a Customer Service Centre to respond to telephone calls and enquiries